frequently asked questions
Welcome to The Bridge Home’s FAQ page! Here, you’ll find answers to common questions about our services, mission, and how we support individuals experiencing homelessness.
What kinds of services does TBH provide?
We provide a continuum of care from preventative services to housing programs:
- Street Outreach – proactively helping people experiencing homelessness on the street by providing outreach kits, collecting information to add them to our client database, making referrals and maintaining relationships for future support
- Diversion – working with clients on the verge of homelessness to find safe alternatives to entering shelter through connection to services, support coordination, and/or conflict mediation
- Emergency Shelter – temporary shelter (typically at the shelter in Ames or in a local motel) and access to food, health and wellbeing assistance, and financial education while working to secure permanent housing
- Rapid Re-Housing – short-term rental assistance and individually tailored support services to help individuals and families quickly exit homelessness and obtain and retain permanent housing (typically a six-month program)
- Supportive Housing – long-term, needs-based program to help clients secure affordable housing, overcome financial barriers, achieve self-sufficiency, and maintain a permanent home
What are the leading causes of homelessness?
People living on the street do not choose to do so. Many have been forced into homelessness by uncontrollable circumstances such as uninhabitable living conditions, job loss or reduction, natural disasters, mental illness, physical disability, and domestic violence.
If TBH is providing shelter and housing support, why do I see people experiencing homelessness in my community?
While TBH provides essential shelter and housing support, the reality is that the need in our community often exceeds available resources. We actively engage in outreach services to connect with individuals experiencing homelessness, building relationships and understanding their unique situations. Our goal is to ensure that everyone receives the assistance they need, but due to limited capacity, it may take time for some individuals to access our services.
Why does TBH turn people away?
Unfortunately, The Bridge Home must occasionally turn people away due to limited resources and space, as we do not have enough beds to accommodate everyone seeking shelter. When we are unable to provide immediate relief, we work hard to maintain relationships with those seeking services so we are able to assist them as soon as resources become available.
Who is eligible to receive services from TBH?
We are here to help everyone experiencing or on the verge of experiencing homelessness. We do not restrict our services based on demographics, employment status, or other variables.
Is homelessness a requirement to receive support through Rapid Re-Housing and long-term supportive housing?
No. Our supportive programming is designed to help prevent clients from experiencing homelessness.
How is TBH funded?
TBH has diverse streams of revenue including federal and local grants, private grants, and private donors.
Does TBH track restricted and unrestricted gifts separately?
Yes. Nonprofits must track restricted gifts (monetary gifts that can only be used for a specific purpose) separately from unrestricted gifts (monetary gifts that can be used for any purpose the organization sees it) to maintain transparency and compliance. Additionally, understanding these distinctions aids in better planning and resource allocation, helping organizations align funding with program goals.
Does TBH receive funding from the City of Ames?
The City of Ames provides funding to Story County ASSET which brings together four major human services funders in the county. This team coordinates local planning, needs assessments, and agency evaluations and makes recommendations for annual program funding. We have received ASSET funding in the past and continue to apply for funding each year.
How does TBH work with other community agencies?
We collaborate daily with other local agencies to connect our clients to external programs and resources that will help them achieve sustainable, healthy outcomes. We appreciate the work of each human services agency in our region and value the opportunity to work together to make a difference in lives every day.
Does TBH own or manage housing properties?
Currently, TBH owns the only emergency shelter in the Two Rivers Region. The shelter is located in Ames and is limited to 18 beds – 11 for men, 7 for women. The family shelter is located next door and is limited to 8 beds. TBH owns a four-plex and 18-plex designated for supportive housing programs, both facilities are located in Ames and are managed by a local property management property partner. We also work with local landlords to secure affordable housing for our clients throughout the region.
How can I support The Bridge Home?
There are a number of ways to support TBH! We accept cash gifts, in-kind donations, legacy gifts, matching gifts, and volunteer support. We very much rely on the kindness and contributions of supporters to bridge the gap between homelessness and housing. There is much to be done, and we can’t do it alone!